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Ultimo Aggiornamento: il 20/04/2021 alle 13:35

Master in Service Design

POLI.design - Politecnico di Milano
Dove: 
POLI.design

Via Don Giovanni Verità, 25, 20158, Milano (Lombardia)
Tel.02 2399 5911

Stato attuale: In Corso
Tipologia corso: Master Livello: 1
Tipologia finanziamento:
Costo: 15.500 Durata a/mm: 0/12
Posti disponibili: Crediti formativi: 60 CFU
Scadenza: 30/09/2020 Ammissione:
Inizio: 20/10/2020 Termine: 31/10/2021

Presentazione

The contemporary society has changed a lot in the last decade, accompanied by a substantial technological empowerment and important societal and economic transformations.

Throughout our daily lives, we increasingly get in touch with a huge variety of services provided to different users and contexts, which involve different types of innovation in many fields: mobility, health, finance, insurance, tourism, hospitality, and education, just to mention few. These experiences and performances need to be designed to create value for citizens, firms, not for profit organisations, public administrations as well as governments.

The Specializing Master in Service Design was especially created in response to the growing demand for professionals specifically able to handle the complexity of designing a service. To achieve this purpose, the Specializing Master programme integrates general theory with methodology and hands-on experience aimed at the creation of systemic, complex solutions that blend material and immaterial components.

Obiettivi

Through POLI.design, the Politecnico di Milano devotes a specialized upper-level training programme to Service Design.

The Master in Service Design is an international training programme – taught entirely in English – focused on a user-centred approach, and the development of service ideas from contextual research to prototyping.

The overall idea behind the Master stems from the awareness of the significant changes that have occurred in the development and delivery of services and products by companies and public-sector organizations, and the radical impact that these changes are producing on professional skills and corporate capabilities.

It is thus essential to train professionals who can build and manage new physical and virtual patterns of service experience and interaction.

The complexity of conceiving, developing, and delivering a service requires innovation culture, creative thinking, and cultural exchange.
In order to strengthen the student's abilities, the Master program relies on an educational model that merges the acquisition of broad and multifaceted methodological knowledge and a learning-by-doing approach through:
- multidisciplinary modules
- experimental projects with real companies coordinated by international academics and professionals
- service prototyping

Didattica

The Specializing Master programme grants 60 CFU (Formative University Credits) equivalent to 60 ECTS.

The capability to manage complexity and act upon different design levels, and the capacity for creativity and vision are the main features of a service design professional.

These skills will be acquired through a highly experimental approach based on learning modules divided in lectures and design activities - called Service Design Pills, Service Jams, Service Design Workshops - each one led by a different faculty member and focusing on a different topic.

Requisiti

A maximum of 30 places are available for each edition of the Specializing Master in Service Design. The Specializing Master invites applications from candidates with a degree, master’s degree, or university-level diploma in design, architecture or engineering. Candidates may also be specialized in non-polytechnic disciplines for whom polytechnic skills can significantly enhance their prior professional training.

Partner

Main Partner: Deloitte Digital

Premium Partner: Capgemini, Iren, Coop

Partner: Eataly

Sbocchi

The Specializing Master in Service Design trains specialists in the design of services for firms and public-sector organizations.

The programme’s overall objectives are to produce experts and consultants with a solid design culture, vision, and the ability to design, manage, and organize the conception and implementation of a service. It also aims to develop innovation and entrepreneurship.

Video

Master in Service Design - IV Edition Promo

The Master in Service Design is an international training programme – taught entirely in English – focused on a user-centred approach, and the development of service ideas from contextual research to prototyping.

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