Postgraduate Diploma in Hospitality Administration / Postgraduate Higher Diploma in Hospitality Management

Presentazione

Obiettivi

The postgraduate program is specifically designed to meet the needs of the graduate and/or mature student looking to change career and enter the hospitality industry. Students are able to design their own learning program which recognizes their previous experience and work intentions.

Learning Outcomes

By the end of the program students will be able to:

• Use their mature thinking skills of reflective, critical, and relativistic thinking within an operational context.
• Interpret situations and apply knowledge, competencies and tactics necessary to manage service expectations from a diverse customer base.
• Evaluate the industry in its broader context allowing for the development of strategies to create business opportunities.
• Apply their understanding of general management concepts and practical skills to the workplace.

 

Materie

Some example of courses choice:

Contemporary Issues in Hospitality
Craft-based learning restaurant, Kitchen and Rooms Division
Operations Management
Introduction to Food and Beverage
F&B Management & Entrepreneurship
Rooms Division Management
Operations Management
Managing Events
Operational Event Planning
Business Planning
Marketing
Services Marketing
Basic Finance
Management Finance
Cost, Price & Revenue Management
People Management
Customer Service
IT
Foreign Language
English

Destinatari

• Bachelor Degree holders (laureati)
• High School diploma holders (diplomati) with 3 years of work experience

Requisiti

- Must hold a Bachelor Degree (laurea triennale o magistrale) or have 3 years of documented work experience. Non degree holders will receive a Professional Development Diploma.

- A complete application form (please refer to Mrs. Francesca Bonzo or Daniela Di Pirro Amadei, for more details)

- English level B2, please enclose one of the following:
o Cambridge First Certificate C
o  I.E.L.T.S.  5.0 in listening, reading, writing, speaking
o  Toefl IBT 61 points

Partner

Accor (Sofitel, Novotel) Fairmont, Raffles, swissôtels hotels Four Seasons Hilton (Hilton, Waldorf Astoria) Hyatt InterContinental (Crowne Plaza, Holiday Inn) Jumeirah Kempinski Kezner (One&Only resorts, Atlanta)

Mandarin Oriental Marriott (JW Marriott, Renaissance) Moevenpick Orient Express Peninsula Hotels Rezidor (Radisson SAS, Regent, Park Inn) Ritz Carlton Shangri-la Starwood (St Regis, Luxury Collection, Westin, Sheraton, W hotels)

Sbocchi

Glion' Career Development & Industry Placement office assists you, as a student, to secure appropriate positions in the hospitality industry and to provide you with administrative support. Our counselors have extensive knowledge of the hospitality sector which will help you to find the best career options to reach your goals.
During the semester that precedes an internship, each student receives full support in their internship, management training or job search at Les Roches and Glion. From company recruitment visits on campus, to our list of offers that is updated daily, you will have a full range of opportunities to enhance your career path within the international hospitality industry.

We also give students professional guidance and support in recruitment aspects, such as:

• CV writing
• Interview and presentation skills
• Job/Internship market research (industry job portal, social networking via Lindekin and Facebook
• Contract writing and salary expectations

The CDIP office maintains a strong relationship with the industry, which is the core of our expertise and success. Over 25 companies are invited on campus to recruit their future leaders each semester. Furthermore, leading companies such as Four Seasons, Ritz Carlton, Hyatt, Six Senses, Fairmont,  Mandarin Oriental, Shangri-La, Accor, and Louis Vuitton return to us every year.

COMPANIES THAT HIRE STUDENTS FOR INTERNSHIPS OR Jobs
The long and excellent relationships Glion has with the industry translates into international hotel chains and companies coming on campus to interview students for internship positions as well as for permanent positions. Many hospitality businesses have been recruiting our students semester after semester for operational or administrative internship positions. The list below provides an overview of some of the hotel chains which currently employ our students.

Accor (Sofitel, Novotel) Fairmont, Raffles, swissôtels hotels Four Seasons Hilton (Hilton, Waldorf Astoria) Hyatt InterContinental (Crowne Plaza, Holiday Inn) Jumeirah Kempinski Kezner (One&Only resorts, Atlanta)

Mandarin Oriental Marriott (JW Marriott, Renaissance) Moevenpick Orient Express Peninsula Hotels Rezidor (Radisson SAS, Regent, Park Inn) Ritz Carlton Shangri-la Starwood (St Regis, Luxury Collection, Westin, Sheraton, W hotels)

A bright future lies ahead!

In 2011, each graduating student averaged 4 interviews with key recruiters from international companies. Many of those interviews resulted in offers of employment upon graduation.

First employment status on Graduation Day

• Employed or with employment offer - 88,4%
• Continuing studies or other - 11,6%

First employment destination

• Europe - 62%
• Americas - 2%
• Asia/Pacific - 31%
• Middle East and Africa - 5%

First Employment Sector

Corporate training is in high demand, as it allows graduates to quickly access managerial positions. Trainees typically work for 12 to 18 months, rotating through the various departments of a hotel, resort or other international organization before choosing a specialty. This exposure to many aspects of the hospitality industry allows for rapid advancement to senior level positions. 

• Corporate or Management Training - 30% 
• Rooms Division - 11%
• Sales & Marketing - 9%
• Finance - 9%
• Food & Beverage - 9%
• Other (tourism sports, entertainment etc.) - 28%
• Human Resources - 4%

Stage

Postgraduate students generally undertake one Internship that lasts a minimum of four months and takes place in the hospitality industry. As students in this program are more mature in nature due to their background and previous education, they will generally be given an administrative, supervisory, or training position with, if possible, exposure to a variety of operating departments in a Swiss or international hotel or other hospitality establishment. The supervisor will work with students in order to incorporate the knowledge and skills they will have already acquired during their 2 semesters of classroom and craft-based-learning experience on campus.

Internship Placement Facts
Each semester, students average 4.65 internship opportunities for positions in Switzerland or abroad!